Returns & Exchanges
Other than where products are defective, products must be returned to us in their original packaging in a “new and unused state,” with all original labelling attached and a copy of the invoice within 28 days of order confirmation.
PLEASE NOTE: “new and unused state” means that there are no marks on the products or any wear on the tags. For example, we will only accept the return of shoes or boots which have been tried on a carpeted surface before wear and the soles are unmarked. We do not sell used products and will not accept any item with any sign that it was used. All returned products will be subject to a Quality Control check on return receipt. If the returned goods do not meet Quality Control standards then they will be returned to you at your cost.
It is your responsibility to make sure that any goods being returned are fully insured whilst in transit to us.
Subject to exceptions above, refunds for all undamaged goods returned with labels and packaging intact which meet our Quality Control procedure will be credited to the original purchaser’s payment and, where applicable, VAT.
Refunds to you will be made within 14 days of the date of cancellation notice, provided that the goods have been received.
We will not issue credit notes for use through the Online Boutique or instore.
Please note: Any items stamped, engraved or otherwise personalised cannot be returned unless faulty.