FAQs

FAQs

If you have a question which is not answered here, please call +44 (0)20 7499 1801 or email us @enquiries@purdey.com
We are here from 9.30am - 6.00pm Monday to Friday, and 10.00am – 5.00pm on Saturdays. James Purdey & Sons Ltd is closed on Sundays and Bank Holidays.

HOW DO I MAKE A PURCHASE?

Purchasing from the Purdey Web shop is easy:
From the home page product categories and departments will appear when your mouse is positioned over the word SHOP. Click on any category or department to view products.
Once you have found an item, select your colour/size/ quantity then use the 'ADD TO BAG' button underneath.
Review the items in your shopping bag by selecting the 'SHOPPING BAG' link at the top of the page. You can adjust the quantity, use the EDIT or REMOVE button or VIEW AND EDIT CART link to make any required changes.
Click on ‘GO TO CHECKOUT' to complete your order.

DO I NEED AN ACCOUNT TO PLACE AN ORDER?

You don't need an account to complete a purchase. However, if you register with Purdey you will be able to enjoy the following benefits through your Purdey account:
Request your return or exchange directly from your account
Gain access to your Wish List
Save your address and card details for faster shopping
Manage your account details, order history and email preferences and see order status.

WHAT PAYMENT METHODS DOES PURDEY ACCEPT?

We accept Visa, MasterCard and American Express cards. Payment is only debited from your card at time of dispatch.
At PURDEY, your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system provided by Sagepay. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company.

POST OFFICE BOXES & FREIGHT FORWARDING?

Please note that we are unable to deliver to Post Office boxes. We do not deliver to forwarding addresses, which includes Aramex addresses.

HOW MUCH WILL I HAVE TO PAY IN TAX AND DUTIES?

By default, product prices are UK VAT inclusive until you proceed to purchase your order. UK VAT is removed from orders dispatched outside of the E.U. Some non E.U countries may charge import duty on shipments, these charges are out of the control of Purdey. Often the payment of duty is collected by the delivery company on behalf of revenue and customs. It is not a delivery charge.

WHERE IS MY ORDER?

Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. If you have registered an account you can sign in and view the status of your order. Orders typically arrive within 2-5 working days for shipments to the U.K and E.U and 3-7 working days for all other delivery destinations. PURDEY is not responsible for any delays caused by destination customs clearance processes.

HOW DO I RETURN OR EXCHANGE?

You have 28 days to decide whether to keep your items. If you would like to return any items please login to your account and click My Orders. Here you can select the item(s) you wish to return and fill in the related form. If you checked out as guest, you can fill in the returns information via the link in your despatch mail. We will then send an email with a returns shipping label and details on how to return the shipment to Purdey.

WILL I RECEIVE A FULL REFUND?

Your refund will be issued to the original payment method used to place the order. Shipping costs are not refunded unless your items are faulty or the wrong item deliverd. All sales taxes are included in your refund if your order has been sent to a destination within the EU. Outside the EU, customs duties and sales taxes are non-refundable. You may be able to recover these costs by contacting your local customs bureau directly.
Please note that it can take up to 10 business days for the refund to appear in your account.

HOW DO I RESET MY PASSWORD?

If you have forgotten your password, change it here or follow the 'Forgotten Password' instructions on the 'Sign in' page. For security reasons we are unable to send your password via email.